July 24, 2021

AJ Downing Park

Wicked clever technology experts

Assist Desk Technician Tier 3

3 min read

Wyndham Capital House loan (WCM), launched in 2001, is a Fintech Mortgage loan Lender headquartered in Charlotte, North Carolina. Our cultural belief is to empower our crew customers to enrich their lives and careers though doing the job with modern day technological know-how, robotics, and automation to reduce repetitive function and leverage our employee’s human prospective and greatest-value do the job. At Wyndham Funds, we intend to facilitate a higher perception of function in our work and lives. Your involvement will translate straight to steady improvement in our units, procedures, and shopper working experience. We imagine your expertise at WCM will catapult your job expansion and nurture your life’s journey.

Overview:
Wyndham Cash Mortgage is trying to find a Help Desk Technician Tier 3! Be part of a company that gained Ellie Mae’s Innovation Award for our use of Engineering in the market! Engineering is a large piece of what sets Wyndham Money apart from its competitors and we are on the lookout for vital players to bolster our talented section! The Aid Desk Technician Tier 3 situation will deliver increased-level support for advanced tickets submitted by Wyndham’s workers.

Duties:
• Maintains, analyzes, troubleshoots, and repairs pc running systems, hardware, and computer system peripherals.
• Act as a leader and mentor to junior associates of the Support Desk team for escalated tickets and coaching.
• Maintains Assist Desk Runbook documentation for schooling of assist desk personnel.
• Responds to all finish-person assist requests and paperwork resolution by using support desk software program.
• Aids crew in configuring and deploying personal computers for new hires as effectively as assisting in reconfiguration and desk moves.
• Supports and maintains person account data like legal rights, security, and programs teams for community, program, and seller packages.
• Maintains and owns Active Listing buyers and groups and performs periodic audits
• Displays and enforces company info integrity and safety plan.
• Owns the Asset Administration for Wyndham technologies tools together with maintaining the monitoring and desires for ordering
• Keep consumer accounts in our intranet and ticketing program (JIRA)
• Manages desktop imaging and gold learn image (at this time Wise Imager)
• Aiding with patch and update management for methods

Qualifications:
• 3 to 5 a long time of experience in a Assist Desk or Engineering placement.
• Networking experience a plus
• Expertise with creating and retaining imaging for new pcs
• Troubleshooting application difficulties
• Have to try to demonstrate WCM values in daily perform on a consistent foundation: integrity, management, productivity, loyalty, high quality, pragmatism, dependability, and development.
• Need to have consumer aid skills, specially interpersonal communication, and patience.
• Have to be equipped to independently strategy and stability workload though fixing difficulties logically and successfully.
• Must preserve extensive documentation and have exceptional notice to depth.
• Capability and willingness to discover quickly and request assistance when correct.
• Capability to carry 50 lbs. and function in cramped areas.
• Functioning assistance know-how in Home windows 7/8/10 and Server 2008/12/16.
• Performing assistance information with Microsoft Place of work, Outlook, Adobe Acrobat, Net Explorer, Chrome, Distant Desktop, Lively • Listing, printing, computer system components, and world-wide-web-based programs.
• Practical experience with a ticketing system, JIRA is a plus.

Positive aspects:
• Team wellbeing protection (clinical, dental, & eyesight).
• Paid Time Off.
• Employee Help Packages.
• Pre-tax health paying out account (HSA).
• 401(k) approach (with firm match).
• Organization provided daily life insurance policy.
• Pet Insurance coverage.
• 8 hrs of Volunteer Time Off.
• Employee discount rates (fitness, cellular phone).
• Wellness situations.

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